Troubleshooting & FAQ

This guide helps you resolve common issues with Timefully. If your problem isn't covered here, contact us at hi@timefully.co—we're here to help.

App Not Opening

If Timefully crashes on launch or won't open:

Force quit and reopen: Swipe up from the app switcher and swipe Timefully away, then open it again.
Restart your device: A full restart often fixes temporary glitches.
Check for updates: Go to the App Store and ensure Timefully is up to date.
Reinstall: Delete the app and reinstall from the App Store. Your data may be restored from iCloud if sync was enabled—otherwise, it may be lost, so export first if possible.
Storage: Ensure your device has enough free space (Settings > General > Storage).

If the timer freezes or doesn't advance:

Background app refresh: Go to Settings > General > Background App Refresh and ensure it's on for Timefully.
Low Power Mode: Low Power Mode can limit background activity. Try disabling it or keeping the app in the foreground during sessions.
Do Not Disturb / Focus: These usually don't affect the timer, but try disabling them to rule out conflicts.
Restart the session: End the current session and start a new one.
Reinstall: If the issue persists, reinstall the app after backing up your data.

If you don't hear bells during meditation:

Volume: Check your device volume and ensure it's not muted. Try the physical volume buttons.
Silent switch: On iPhone, ensure the physical mute switch is not engaged (orange = muted).
Bell settings: In Timefully, go to Settings > Bells & Sounds and confirm bells are enabled and an interval is set.
Bell type: Some bell types are subtle. Try a different one to verify audio works.
Bluetooth: If using Bluetooth headphones, ensure they're connected and not paired to another device.
Haptic only: If you enabled haptic bells only, no sound will play—check that setting.

If the Apple Watch app isn't working:

Pairing: Ensure your Watch is paired and connected to your iPhone.
Installation: The Watch app installs with the iPhone app. If missing, open the Watch app on iPhone, find Timefully, and ensure "Show App on Apple Watch" is on.
Sync: Open Timefully on both iPhone and Watch and wait a minute for presets to sync.
Restart Watch: Hold the side button, tap Power Off, then turn it back on.
Reinstall: Remove Timefully from the Watch (Watch app > Timefully > Show App on Apple Watch: Off), then turn it back on to reinstall.

If iCloud sync isn't updating:

Connectivity: Ensure both devices have Wi‑Fi or cellular data.
iCloud: Check Settings > [Your Name] > iCloud—iCloud Drive should be on, and you should have space.
Same Apple ID: All devices must use the same Apple ID for sync.
Manual refresh: Open Timefully on each device and leave it open for a minute.
Toggle sync: Turn iCloud sync off and back on in Timefully Settings.

If sessions don't appear:

Sync delay: Wait a few minutes and open the app again. Sync can be delayed.
Wrong profile: If you use profiles, ensure you're viewing the correct one.
Date range: Check that your statistics or history view isn't filtered to a narrow date range.
Export backup: If you exported sessions before, you can re-import them (see Export & Import guide).

To reduce battery use during meditation:

Lower screen brightness or use Auto-Brightness.
Enable Low Power Mode only if necessary—it can affect the timer (see above).
Close other apps to reduce background activity.
On Watch: Use a simple watch face and avoid always-on display during long sessions if battery is a concern.

For issues not covered here:

Email: hi@timefully.co
Include: Your device model, iOS version, and a brief description of the problem.
Screenshots: Helpful when describing visual issues or error messages.

We typically respond within 1–2 business days.

Need more help? Contact us at hi@timefully.co—we're happy to assist.