Troubleshooting & FAQ

This guide helps you resolve common issues with Timefully. If your problem isn't covered here, contact us at hi@timefully.co—we're here to help.

App Not Opening

If Timefully crashes on launch or won't open:

  1. Force quit and reopen: Swipe up from the app switcher and swipe Timefully away, then open it again.
  2. Restart your device: A full restart often fixes temporary glitches.
  3. Check for updates: Open the App Store (iOS) or Google Play Store (Android) and ensure Timefully is up to date.
  4. Reinstall: Delete the app and reinstall from the App Store or Google Play. On iOS, your data may be restored from iCloud if sync was enabled. On Android, sign in with the same Google Account to restore Pro purchases—otherwise, local data may be lost, so export first if possible.
  5. Storage: Ensure your device has enough free space (iOS: Settings → General → Storage; Android: Settings → Storage).

Timer Not Counting

If the timer freezes or doesn't advance:

  1. Background app refresh: Go to Settings > General > Background App Refresh and ensure it's on for Timefully.
  2. Low Power Mode: Low Power Mode can limit background activity. Try disabling it or keeping the app in the foreground during sessions.
  3. Do Not Disturb / Focus: These usually don't affect the timer, but try disabling them to rule out conflicts.
  4. Restart the session: End the current session and start a new one.
  5. Reinstall: If the issue persists, reinstall the app after backing up your data.

Bells Not Playing

If you don't hear bells during meditation:

  1. Media volume: Bells follow your media volume on both platforms — not the ringer. Press a volume button while a sound is playing so you're adjusting the right one, and check Timefully's own bell volume control.
  2. Silent mode inside Timefully: If you've enabled Timefully's silent (haptic-only) mode, no sound plays by design — each bell becomes a haptic cue instead. This is an app setting, separate from your phone's.
  3. On iPhone: the ring/silent switch does not silence Timefully's bells — they play as media audio, so they sound even when your phone is set to silent. If a bell is missing, look at media volume and the bell settings rather than the switch. More on iOS bell behaviour.
  4. On Android: Do Not Disturb can silence media depending on how it's configured, and with it your bells. See the Android guide.
  5. Bell settings: In Timefully, go to Settings > Bells & Sounds and confirm bells are enabled and an interval is set.
  6. Bell type: Some bell types are subtle. Try a different one to verify audio works.
  7. Bluetooth: If using Bluetooth headphones, ensure they're connected and not paired to another device.

Watch App Issues (iOS)

If the Apple Watch app isn't working (Apple Watch is part of the iOS build):

  1. Pairing: Ensure your Watch is paired and connected to your iPhone.
  2. Installation: The Watch app installs with the iPhone app. If missing, open the Watch app on iPhone, find Timefully, and ensure "Show App on Apple Watch" is on.
  3. Sync: Open Timefully on both iPhone and Watch and wait a minute for presets to sync.
  4. Restart Watch: Hold the side button, tap Power Off, then turn it back on.
  5. Reinstall: Remove Timefully from the Watch (Watch app > Timefully > Show App on Apple Watch: Off), then turn it back on to reinstall.

Watch App Issues (Wear OS, Android)

If your Wear OS watch shows only a single "Meditation" preset, or your phone's profiles and presets never appear on the wrist, the watch hasn't received a snapshot from the phone. The step-by-step fix — starting with updating the phone app — is in the Android guide.

Sync Not Working (iOS)

iCloud sync is currently iOS/macOS-only. Cross-platform sync between iOS and Android is on the roadmap but not available yet — see the Android support guide for details, including how the Android watch↔phone connection works (a local Bluetooth link between your own devices, not a cloud service).

If iCloud sync isn't updating between your Apple devices:

  1. Connectivity: Ensure both devices have Wi‑Fi or cellular data.
  2. iCloud: Check Settings > [Your Name] > iCloud—iCloud Drive should be on, and you should have space.
  3. Same Apple ID: All devices must use the same Apple ID for sync.
  4. Manual refresh: Open Timefully on each device and leave it open for a minute.
  5. Toggle sync: Turn iCloud sync off and back on in Timefully Settings.

Missing Sessions

If sessions don't appear:

  1. Sync delay: Wait a few minutes and open the app again. Sync can be delayed.
  2. Wrong profile: If you use profiles, ensure you're viewing the correct one.
  3. Date range: Check that your statistics or history view isn't filtered to a narrow date range.
  4. Export backup: If you exported sessions before, you can re-import them (see Export & Import guide).

Battery Tips

To reduce battery use during meditation:

  1. Lower screen brightness or use Auto-Brightness.
  2. Enable Low Power Mode only if necessary—it can affect the timer (see above).
  3. Close other apps to reduce background activity.
  4. On Watch: Use a simple watch face and avoid always-on display during long sessions if battery is a concern.

Contacting Support

For issues not covered here:

  • Email: hi@timefully.co
  • Include: Your device model, OS version (iOS or Android), and a brief description of the problem.
  • Screenshots: Helpful when describing visual issues or error messages.

We typically respond within 1–2 business days.

Need more help? Contact us at hi@timefully.co—we're happy to assist.